Refund Policy
Last updated: April 2026
Our policy in simple terms: We issue refunds only when a payment has been successfully charged but Premium access was not activated on your account. All other purchases are non-refundable as the service is delivered immediately upon payment.
1. Eligible Refund Scenario
You are eligible for a full refund only in the following situation:
Payment deducted, but Premium access not granted
Your bank/card was charged successfully, but your account still shows as Free / no Premium features were unlocked within 24 hours of payment.
2. Non-Refundable Cases
Refunds will NOT be issued in the following cases:
You have successfully received Premium access and used the features
You purchased a plan by mistake after Premium was already active
You changed your mind after Premium was activated
You did not use the Premium features during your subscription period
Your subscription expired naturally at the end of the plan period
3. How to Request a Refund
If you believe you qualify for a refund, please contact us within 7 days of your payment date with the following details:
- Your registered email address
- Payment date and amount
- Transaction/Order ID (visible in your payment confirmation)
- Screenshot or proof of payment
We will review your request and respond within 2–3 business days.
4. Refund Processing Time
Approved refunds are processed within 5–7 business days back to your original payment method (credit/debit card, UPI, net banking, etc.), depending on your bank's processing time.
5. Contact Us for Refunds
To initiate a refund request, reach us at:
6. Changes to This Policy
We reserve the right to update this Refund Policy at any time. Any changes will be posted on this page with an updated date. Continued use of the Service after changes constitutes acceptance.
By purchasing a Premium plan on DocConvert Pro, you agree to this Refund Policy. Please also review our Terms & Conditions.